Processing your order, manufacturing the products, and delivery require a period of 15 business days. We strive to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.

Standard shipping is free, and our secure shipping option is $4.90 USD.

If your order includes multiple items, they may be shipped separately depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.

Is there a problem with your package? Lost, broken, or damaged?

With our secure shipping, our store handles disputes on your behalf. Customer satisfaction is our priority. We don’t shift the blame to the carrier and leave you to "figure it out." We take full responsibility by immediately reshipping a new package at our expense.

Feel free to contact us via email, and our team will do their best to meet your expectations.

Yes, as long as your order is not "being processed."

It is entirely possible to cancel your order! If the order is already being prepared, cancellation fees will amount to 40% of the purchase price.

We can only accept a return if there is a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your security is our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

• Credit cards
• PayPal
• Apple Pay

Yes!

The "HTTPS" in our store's URL testifies to the quality of our services. HTTPS is the secure version of "http" using SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-commerce merchants, we are aware that using SSL is indispensable these days. It's the best way to protect your data and safeguard you against hackers or identity theft.

Visually, the SSL certificate is represented by a padlock in the web browser's URL bar. It's also represented by an "s" for "secure" added to the "http" protocol in the website's address bar.

We make your shopping as easy as possible.

• Select the desired product(s)
• Click on "Add to Cart"
• Click on the cart icon at the top right (your "cart") to finalize your purchases

We also offer the option to create an account to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

Tipi Teepee® ships products worldwide legally. However, the buyer is responsible for their country’s import taxes, and we decline all responsibility.

If you wish to order in bulk, please send an email to our team at contact@tipiteepee.com